Org Teacher Access Issues

"Can't Sign In" — Org Teacher

If you're an org teacher and can't sign in, there are two likely causes — both about your link to the organization, not its billing:

1. Your Email Was Removed

If the admin removed your email from the linked emails list, sign-in fails with "Your email is no longer authorized for this organization."

Fix: Ask your admin to re-add your email on the Teachers page. Once re-added, you can sign in again.

2. The Organization No Longer Exists

If the org admin's account was deleted, sign-in fails with "Your organization no longer exists."

Fix: Contact support — your account is no longer attached to an active organization.

Features Blocked — "Subscription Not Active"

If you can sign in but a feature (AI generation, the assessment generator, Flowee, and similar) returns "Your organization's subscription is not active," the org admin's subscription has lapsed or a payment has failed. Signing in still works; the AI features are gated on a live check of the admin's subscription.

Fix: Ask your school's TeachersFlow admin to check the Billing page and reactivate or update payment details. Access returns as soon as the subscription is active again.

"My Email Was Added But I Still Can't Sign Up"

The linked email must match the email you're signing up with (capitalization doesn't matter). Ask your admin to double-check the email they entered on the Teachers page for typos or a different address.

Org Admin Can't See a Teacher on the Overview

If a teacher signed up but doesn't appear on the Overview or Teachers page:

• Check that the teacher's email is in the linked emails list and shows Registered status
• If it still shows Pending, the teacher hasn't completed signup — ask them to check their verification email